Policies

Holidays

$20.00 surcharge/visit for all holidays

Holidays include: New Years Day, MLK, Good Friday, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve

Cancellation Policies

Regular clients with same weekly standing booking (example: every monday, Wednesday, friday): 9a the day before

Dog Walking + Puppy Care: 48 hours

Pet Sitting: 2 weeks from day of first visit

Invoices with a Holiday: 45 days, no credit or refund

All last minute bookings that are approved and then cancelled are subject to full charge. It takes alot to rearrange our schedule and making sure a team member can accommodate last minute.

After Hours

$10.00 surcharge/visit before 9a and after 4pm for Dog Walking and Cat Sitting.

Keys

If keys are not collected at meet and greet and/or you do not want to keep a key on file there is a $20 fee to drop off and pick up keys.

Keys are stored in a locked safe and are never labeled with anything identifying